Vancouver moving and storage company. Professional Vancouver movers. We serve all of GVRD!
2 weeks ago
$18 per hour plus daily performance bonuses after probation period.
We are now looking for someone to become our Customer Service Specialist and become the gateway between Local Customers and the Ferguson Brand.
Please email resume to firstname.lastname@example.org or call 604.922.2212 to schedule an interview.
Ferguson Moving & Storage has been moving people for over 100 years and through our franchise development expansion program we are expanding our brand right across Canada and down into the USA over the next few years.
The Ferguson Customer Service Specialist has the following responsibilities:
• Answer all incoming calls and web based leads in a punctual, polite, helpful and energetic manor.
• Sets up Surveys (Appointments) for the “Move Managers”.
• Follows up all leads that have yet to be contacted.
• Reschedules any appointments for our “Move Managers”.
• Follows up with leads from Better Business Bureau, “Homestars”, Yelp, and any other 3rd party sources.
• Ensures outstanding customer service by developing rapport and strengthening relationships with all customers
• Assist with walk in’s purchasing materials.
• Assist “Move Managers” with taking payments etc.
• Update “Monthly Sales Margins”
Knowledge, Skills & Abilities Required
• Experience working in or leading a Call Centre environment preferred (not mandatory)
• Experience meeting & exceeding customer service requirements
• Exceptional verbal and written English skills, including grammar and spelling
• Demonstrated success in performing as a positive team member
• Demonstrated organizational skills and ability to continuously meet deadlines
• Demonstrated skill in gathering, tracking and documenting statistics
• Good analytical and problem solving skills
• Demonstrated ability to keep confidentiality
• Experience working with all normal MS Office software required
• Demonstrated willingness to learn and grow in skills related to the position
• Well-developed team skills combined with an upbeat, positive attitude towards work
• Demonstrated ability to successfully multi-task in a busy environment
Work is generally performed in an office setting with no unusual hazards.
Flexibility with working hours will be required and may also include evenings and/or Saturdays
Please call 604.922.2212 ask for Alex to register your interest for this awesome opportunity.
For more information regarding Ferguson Moving & Storage, please go to www.fergusonMoving.com ... See MoreSee Less