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Avoid these long distance moving scams real customers have endured (part 3)

This is the third article in our series on how to avoid long distance moving scams. As we’ve stated in our earlier articles part one and part two, the advice we’re giving is based on real scenarios of people who have endured problems with shady business practices in the moving industry. Moving in Canada should be safe, and predictable. But multiple news reports are showing that is often not the case. Even if you don’t move with a long establish company like Ferguson Moving and Storage, you should at least be aware of what’s out there and what to look for in a reputable, honest moving company such as Ferguson Moving and Storage. Below we’ll continue mentioning what to look out for when hiring a long distance moving company. Don’t use a long distance moving company that outsources it services The other thing to watch out for is what the president of the Canadian Association of Movers says in this CBC article: moving companies that outsource their services. In the story linked to above, the family whose belongings were in storage couldn’t get their boxes because one of the companies involved in the long distance move claimed they had not been paid! This is really an issue between two companies and should not be offloaded to a customer. However, as a consumer, you should never be working with a moving company that does not hire and train their own staff, with full insurance, injury coverage and compensation. The person you talk to on the phone, or the person who does your moving quote, should be connected to the actual...

Avoid these long distance moving scams real customers have endured (part 2)

This article is a follow up to part 1 of how to “Avoid these long distance moving scams real Canadians have endured.”   In our first article, we explained that moving scams – even if they are based on legal-sounding contracts with legitimate moving companies – are all too common in the long–distance moving industry. As this CBC Marketplace video explains, by interviewing a professional mover, starting a moving company is too easy nowadays. All you need is a friendly representative at the other end of the phone line, and a nice website. Heck, some Canadian movers don’t even own warehouses, addresses or their own trucks: all of that can be outsourced, or lied about. Some want the moving industry regulated. But so far, that is limited. We have written about how to pick an ethical moving company in Canada before. In this series, we wanted to explain how to avoid the long distance moving problems that you don’t expect, or that are harder to spot. For example, a nice person comes to your home to give you a quote. Or a friend recommends a moving company. How do you predict moving company scams in situations like this? There are tell-tale signs, and it helps to know what they are. We covered some of them in our previous article on this topic. Below we continue to cover more. Ask about fees in detail before you sign a moving contract, or don’t let the movers load your belongings in their truck In this story on the CBC website, a mother was told her moving costs would be 4 times what...

Avoid these long distance moving scams real customers have endured (part 1)

Long Distance Moving Scams in Canada & How to Avoid Bad Movers Recently (January 2017), the CBC reported a story of a long distance moving company that wouldn’t deliver a family’s belongings until they paid double the amount they originally thought it would be. Digging into the issue, you’ll find that stories like this abound in Canada. We found many similar stories on the CBC website. We, like other ethical moving companies in Vancouver and Canada, believe that this should stop. Some cross-country moving company owners are calling for more regulation of the industry by government. Until then, we will do our best to help educate the public on long distance moving scams to avoid. These are not hypothetical: these have happened to real Canadians using real, so-called ‘legitimate’ long distance movers in Canada. By ‘legitimate’ we don’t mean ethical: we mean they had a pretty website, sometimes had really nice staff do the in-home estimates, and had branded trucks with logos and everything. It’s not always obvious to spot the shady businesses in the moving industry. We will say for sure, before we start, that there are always two sides to every story. Long distance moving companies in the articles we’ll mention below do try to make their defenses and claims. And we don’t know all the information to say whether or not one side is being dishonest with their story. However, the point of this article series is not to determine who wins the argument: it is to help future long distance movers avoid these problems in the first place. And they are avoidable, if you take...

How to mitigate a disagreement with your moving company​     

Avoiding disagreement with your moving company As a moving company in the Metro Vancouver area, and with connections to help you move across Canada or even internationally, we’ve seen a lot of customer situations. While, yes, it’s true that some things can go wrong, a well-trained staff and good communication and agreements can prevent a lot of those moving mistakes. However, sometimes you may be in a situation where you’ve hired a moving company, and things have gone sour. Perhaps your household furniture and belongings weren’t on time, or they were damaged in the moving truck while in transit. Or it could be as impactful as a mere rude employee or mover. Whatever the case, you will want to resolve these situations as smoothly as possible. We’ll give you some tips on how to mitigate a disagreement with your moving company after you’ve already hired them to help you move. Tip #1: Keep calm and try to see both sides When we’re angry, it may seem like it’s easy to lay fault on others. This is especially so if we don’t know the full extent of the situation. Before jumping to conclusions, make sure you take the time to calm yourself, so that when you do confront your moving company, or independent mover, you are doing so rationally. Chances are, if you start with a defensive tone, it can result in more defensiveness, rather than a fast solution. Tip #2: Ask questions before laying blame on a moving company To follow up with the above, while we realize sometimes you may feel that the other party was wrong in an obvious...