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Moving and Storage FAQs

Ferguson Moving & Storage

Effective questions ensure a smooth move

Q: How Do I get An Estimate For Moving?

A: To estimate your move we encourage you to fill out our Online Estimate Form.  Alternatively – and at any time of your communicating with us – you can give us a Call. We will visit you to evaluate the amount of inventory and packing work needed. This visit is FREE of chargeand is part of our total service package.

If you are outside of Greater Vancouver Area, we will speak with you in detail over the phone – and have an an affiliate in your area perform a survey where possible.

All the information on your inventory and other important details are necessary to provide you with the estimate.

Q: How To Select The Right Mover?

A: A reputable, good mover should have an established place of business, license and insurance. It is not wise to use a mover who is new to the business.

They may not know what they’re doing, or they may be a fly-by-night who were doing business under another name last month and will be doing business yet another name next month, staying one step ahead of the law. You want a mover who has been in business for a while, and who knows the business.

You should ask your mover to supply you with a few references. A satisfied customer is the best sales tool for a mover.

Q: Can Clothes And Other Items Be Left Inside The Furniture During The Move?

A:We recommend that all clothes and items be removed from inside the furniture. This includes all desks, dressers, armoires…etc. This makes the furniture much lighter and easier to move. It also limits wear and tear to your furniture during the move.

Generally the only items of furniture that can be safely moved with items still in them are small light pieces of furniture containing very light belongings inside (sweaters, shirts, blouses, lingerie).

Be careful NOT to leave fragile items and anything that might spill or leak.

Q: Do I Tip The Movers?

A: Like all other service businesses, tipping is not required. If you choose to, a tip is appreciated for a job well done.

Q: Do You Charge Extra For Moving Large Items Such As Pianos?

A:Ferguson Moving & Storage has no additional charges for moving pianos.

Piano moves and any other extraordinarily heavy furniture are all charged the same way that regular moves are charged.

We have professional piano movers that have years of piano moving experience.

Q: What Happens If It Rains, Snows Or The Weather Is Bad?

A:We at Ferguson Moving & Storage will always honor our moving commitments regardless of weather. Unpredictable weather might slow down the job but weather is unavoidable.

If your move occurs on a day where the weather is acting up our movers will take precautions to protect floors and carpeting from excess dirt and soil.

Q: Do The Movers Supply Cartons?

A: If you have chosen to pack your own belongings and have hired us just to move you, there is a chance that some items still need to be packed.

Usually a lampshade, glass shelves or a lamp stand. Most drivers carry a small assortment of boxes and materials to pack the contents of your home. These boxes are not free. Ferguson Moving & Storage provides boxes. However, if you want to pack your belongings before the move, you can order some packing materials here.

We do not recommend getting boxes from your local liquor/grocery store. These boxes are often flimsy and many times carry insects because foodstuffs surround them. Also, it costs more in labour to move them because the movers need to make more trips back and forth to the truck.

Always use double corrugated boxes, not single. The stronger your boxes, the better chance your goods have surviving any mishaps, should they occur.

Q: When Is The Best Time To Move?

A: If there is a choice, most moving companies suggest you avoid the summer, beginning or end of the month or winter holidays. The heaviest demands are placed on vans, equipment and personnel during these periods.

However, you should move when it’s most convenient for you. Factors involved in the decision may include:

  • Whether the move must be made immediately.
  • Transferring children during the school term.
  • Separation of the family while the move is under way.

If the move can be scheduled for a time when vans and trained personnel are most readily available, we’ll be better equipped to meet your preferred delivery schedule.

Q: Can I Pack My China, Glass & Crystal?

A: Most people prefer to have their household possessions, especially fragile items, professionally packed by a moving company. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack.

Be sure to select a sturdy container with a lid. Place a 2 or 3 inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective “padded nest.” Pack the heaviest items on the bottom, empty ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection.

Mark the carton “Fragile” and list the contents on the outside. Be sure to seal the carton with tape.

Cartons, paper, tape and other packing materials may be purchased here for a very modest cost.

Q: Can Ferguson's Move My Plants?

A: Ferguson Moving & Storage cannot accept responsibility for safely moving your plants because they may suffer from a lack of water and light as well as probable temperature changes while in the van. You may prefer to transport your house plants in the family car.

Q: Can Ferguson's Move My Pets?

A: Pets cannot be carried on the moving van. Dogs, cats, canaries and parakeets can usually be transported in the family car.

Q: Can I Move Jewelry And Other Valuables?

A: We strongly recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport.

Q: How And When Should I Pay?

A: Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing).

Payment for your move can be made by one of the following methods: Cash Visa, Mastercard or Certified Cheque may be used.

Q: When Should I Call A Moving Company?

A: The earlier, the better. Although the actual van assignments may not be made until a few days before your move, it’s wise to give your moving company from 4 to 6 weeks notice, if possible. The more lead time you can give, the more likely we will be able to meet your delivery schedule.

All moving companies usually require alternate pickup and delivery dates. We’ll do our best, of course, to comply with the dates you prefer or the nearest possible alternative. You will be notified in advance of the loading date of your goods and of the estimated date of arrival.

If your pickup and delivery dates are critical due to such factors as lease expiration or a real estate closing, you may choose a preferred service which will enable us to accommodate a reasonable schedule based on your specific needs.

You should discuss your specific pickup and delivery requirements with your relocation counselor, who can advise you of the types and costs of services available.

Q: What Items Are Not Allowed To Move? Hazardous Goods

A: Before your possessions are packed and loaded, it is important that you understand which items cannot be shipped because they represent a hazard or are perishable.

Listed below are some common non-allowable items that you will need to address prior to your pack and load dates:

HAZARDOUS MATERIALS – items that are flammable, corrosive or explosive.

  1. Hazardous materials are non-transportable items. Hazardous materials can include, but are not limited to, explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials.
    Common examples of hazardous materials include:

    • Gasoline
    • Propane Cylinders
    • Paints and Paint Thinners
    • Lighter fluid
    • Nail Polish Remover
    • Fireworks
    • Oxygen Bottles
    • Automotive Repair and Maintenance Chemicals and Solvents
    • Radio-Pharmaceuticals
    • Matches
  2. Miscellaneous items that are non-transportable include:
    • Firearms
    • Perishable Food and Food Stored in Glass Jars and Containers
    • Prescription Drugs (specifically, those that may be needed immediately and should be within reach)
  3. Personal or Irreplaceable Belongings. Bring these items with you in your car or carry them on your persons during the move.
    • Cash
    • Collections (stamp collections, coin collections, cards, etc.)
    • Family Photos
    • Important Personal Papers (i.e., deeds, wills, passport, birth certificates, etc.)
    • Negotiable Papers (i.e., bonds, stocks, certificates)
    • Jewelry
    • Moving Documents (bill of lading, rights and responsibilities, etc.)

Before packing up your home, separate these non-transportable items from the rest of your household goods to be packed. Not only are these items dangerous to your movers and their safety, but they are also items that are easily purchased at your new location. For those high-value or personal items, these often cannot be replaced at all, so it’s important to keep these items with you. Use these tips on non-transportable items and benefit from a safe, more organized move.

Contact Ferguson Moving and Company with all your moving questions.

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